Welcome to xerotel!

These are the Terms and Conditions (“Terms”) applicable to all services and products offered on xerotel. Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual basis for any transactions occurring on xerotel. “xerotel” is an e-commerce platform accessible via the website (www.xerotel.com) or via the app xerotel.

By continuing to use xerotel, you (“Customer”) are acknowledging that you have read and agree to the Terms, as well as to the Privacy Policy, when purchasing services and products from xerotel.

If you do not agree with these Terms and the Privacy Policy, you are not allowed to continue using xerotel and we ask you to please refrain from doing so.

1. The xerotel Group.

These Terms are agreed between you and the following counterparty, depending on what you are using xerotel for:

if you are purchasing Gift Card and Mobile Phone Top-Up Products, in any jurisdiction, your direct counterparty is AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and with registration number 559001-6035 (“Airfill”).
if you are accessing Bill Payment Services from El Salvador, your direct counterparty is xerotel, Sociedad Anónima de Capital Variable and with registration number 2021103271 (“xerotel ES”). This service is provided to you together with other entities, as described below.
if you are accessing Bill Payment Services from any other jurisdiction, your direct counterparty is Airfill US LLC, a Delaware company with file number 5817333 (“Airfill US”).

All of these companies, together with any other parent companies, subsidiaries or affiliates, are referred to herein as the “xerotel Group”.

You can contact the xerotel Group directly by email to support@xerotel.com.

2. The Gift Card and Top-Up Products.

xerotel is an electronic commerce platform specialized in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer at the issuer’s store, in exchange for services and products offered by such issuer.

xerotel offers different Products depending on the Customer’s country. xerotel allows the Customer to select their country and displays all the offers available in that country. xerotel does not guarantee that a Product purchased from one country page will work when used in a different country and therefore strongly advises Customers to read the terms and conditions of each particular Product. Although we strive to present updated terms and conditions for all products, we do not make any representation in that regard. You should confirm the applicable terms and conditions of the Product you are purchasing from us directly on the website of the issuer of each product.

Some Products sold are geographically limited to certain countries. In these cases, if you are attempting to purchase from a country that is not allowed by a Product’s terms and conditions, such purchase will not be possible.

Upon selection and payment, the Customer will receive access to the Product either on screen or by email to their email account.

Products can be delivered as sealed or unsealed. Products are delivered as sealed by default. The Customer may change this setting on their account. A sealed Product is essentially a right to claim a Product at a later stage. This allows Customers to safely preserve the Product until the moment of redemption. To the extent receiving a sealed Product does not render the Product unusable, a sealed Product may also be exchanged or refunded – see below “Refunds”. An unsealed Product is an alphanumeric code representing the Product. Orders are processed immediately and the Products are delivered (sealed or unsealed) either immediately or within a few minutes of receiving a successful payment, depending on the Product purchased. There can be delays that are outside of our control, such as, but not limited to: (i) force majeure; (ii) unexpected outages; (iii) failure to send a correct payment.

xerotel will endeavour to keep expected timescales transparent, but shall not be held responsible for delays and losses caused by the Customer or third parties.

In case your Product does not arrive within 30 minutes of successful payment, please contact support@xerotel.com.

3. The Bill Payment Services.

At xerotel, Customers residing in certain countries may have access to Bill Payment Services, provided in connection with different partners per jurisdiction, as specified below. The Bill Payment Services terms and conditions below are applicable in addition to these Terms.

Access to certain Bill Payment Services in certain jurisdictions may be reserved to Customers with verified accounts (Level 3 and 4).

Please note that, unless otherwise mentioned in the specific bill payment service you are accessing, payment of bills is not immediate and may take some time to confirm.

The Bill Payment Services are provided to Customers by partners authorized to conduct those activities in the respective jurisdiction, as described below.

United States

The US Bill Payment Services are provided by CBW Bank, a state-chartered bank regulated by the state of Kansas and FDIC, which is a member of bill payment networks and able to engage in the transmission of funds via ACH and wire transfers. Funds sent by Customers are held by CBW Bank in an FBO account.

The US Bill Payment Services are only available to US residents with verified accounts. Any data related to your purchase of US Bill Payment Services may be communicated to CBW Bank for compliance purposes.

Airfill US uses Arcus Financial Intelligence, Inc. (“Arcus FI”), a software provider, to link the Bill Payment Services to external providers using credentials that you, the Customer, provide. Use of the Bill Payment Services constitutes your consent to authorize Airfill US and Arcus FI to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant Airfill US and Arcus FI a limited power of attorney, and you hereby appoint Airfill US and Arcus FI as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Arcus FI may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.

YOU AGREE THAT AIRFILL US OR ARCUS FI WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER AIRFILL US, NOR ARCUS FI, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.

You furthermore agree to indemnify and hold Airfill US, Arcus FI, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.

Bill payments may take up to three days to be cleared after your order. In the meantime, your funds are held by CBW Bank. Airfill US has no control over the delivery of your payment. In case your payment is not successfully concluded, you will be refunded in the same manner as you paid.

El Salvador

xerotel ES uses Puntoxpress, Sociedad Anonima de Capital Variable (“Puntoxpress”), an entity authorised in El Salvador to act as an “Administrador de Corresponsales Financieros”, to provide the Bill Payment Services in that jurisdiction.

Use of the Bill Payment Services constitutes your consent to authorize xerotel ES and Puntoxpress to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant xerotel ES and Puntoxpress a limited power of attorney, and you hereby appoint xerotel ES and Puntoxpress as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Puntoxpress may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.

YOU AGREE THAT xerotel ES OR PUNTOXPRESS WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER xerotel ES, NOR PUNTOXPRESS, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.

You furthermore agree to indemnify and hold xerotel ES, Puntoxpress, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.

4. The payment

The Products can be purchased by the Customer either (i) directly with a cryptocurrency, (ii) via a third-party payment provider, in either fiat or cryptocurrency or (iii) via a xerotel gift card (“Balance Card”) or balance (“Balance”).

Payment with crypto

Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by xerotel or by using a third-party crypto payment service that is available at the check-out. These payments may be subject to fees and confirmation time, as stated in xerotel or in the terms and conditions of such third-party providers.

Payment with fiat

Customers may also choose to pay using their Mastercard or Visa payment card. Such payments are processed by a third-party provider, identified on the payment page, whose terms and conditions apply. xerotel does not have access to your payment details, which are inserted by you directly into the secure payment gateway of the third-party provider.

xerotel Balance Cards and xerotel Balances

Customers may also choose to prepay at xerotel, speeding up the check-out process.

xerotel may offer from time to time, and in accordance to applicable legislations, two prepayment options: the xerotel Balance Card and the xerotel Balance. These options allow a Customer to pay in advance for Products and save fees and waiting time upon check-out.

The xerotel Balance Card is a non-reloadable and non-refundable store gift card that you can keep or gift to someone. The xerotel Balance is a reloadable store balance.

The xerotel Balance Card and the xerotel Balance can be redeemed exclusively to acquire goods or services sold on xerotel, and they will not enable you to shop anywhere else.

You may not resell the xerotel Balance Card or transfer your xerotel Balance to anyone.

You cannot purchase xerotel Balance Cards with your xerotel Balance.

Any value contained in a xerotel Balance Cards or in a xerotel Balance will not in any case be paid out in cash or fiat. Refunds are only available exceptionally, and are processed (excluding transaction fees) at the discretion of xerotel, using the means of payment originally used by the Customer.

The sale of xerotel Balance Cards and xerotel Balance credit is subject to the limitations provided in these Terms xerotel reserves the right to, at any time, (i) stop selling xerotel Balance Cards; (ii) discontinuing xerotel Balances, by issuing refunds to Customers or imposing a timeline for any outstanding credit to be spent; (iii) limi the geographical scope of these products; (iv) limi the type of Products that can be purchased; (v) require a Customer to undertake KYC in order to continue to use any of the xerotel Balances and (vi) freeze access to the account or to the xerotel Balance while investigating suspicious activity.

You are solely responsible for the safekeeping and security of your xerotel Balance Card following delivery. If you destroy or lose your xerotel Balance Card, or your xerotel Balance Card is stolen or used by someone else (with or without your permission), the xerotel Group shall not be liable for any loss or damage you suffer as a result.

Any questions related to the xerotel Balance Card or the xerotel Balances shall be sent to support@xerotel.com.

5. Customer levels.

Customers can shop at xerotel as Customers of four different levels:

Customers without accounts, by providing on checkout a working email or phone number for delivery of the Products purchased;
Customers with basic accounts, by registering and verifying an email address with xerotel;
Customers with verified accounts, by going through our customer due diligence program (powered by SumSub, please check their Terms of Use) and providing a copy of Government-issued photo ID, proof of address and a live selfie;
Verified corporate customers, by going through our corporate due diligence program (powered by SumSub, please check their Terms of Use) and providing incorporation documents, proof of address, information on business, representatives and ultimate beneficial owners.

Only Customers with accounts (levels 2 to 4) are eligible for our Rewards program. Customers without accounts may be able to recover all or part of the rewards for older purchases when they sign up for an account. Only Customers with verified accounts (levels 3 and 4) are eligible for certain Products.

Account levels impact purchasing thresholds and access to certain Products.

Level 3 verification can be done in your account settings. Level 4 verification can be started by emailing us at legal@xerotel.com.

6. Availability of Third-Party Services.

The proper functioning of xerotel depends on its interaction with several third-party providers.

Transactions may, from time to time, fail due to technical or other reasons. Customers therefore acknowledge that we may not be liable for a technical issue that may affect their transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the “Refunds” section below to know more.

7. Limitations of use.

We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the level of account of the Customer. All limits are presented in USD but apply to the equivalent amount in other currencies. Different limits can be implemented on a product by product, or customer by customer, basis, at the request of Product Issuers or discretionarily by us.

Any Customer using more than one xerotel account, or any other expedient, in order to circumvent the limits below, is in breach of these Terms and can have its account, or accounts, suspended until customer due diligence is successfully completed.

To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.

1. Customers without accounts

Maximum orders per day: 15 (fifteen)

Maximum purchasing limits: 500 USD per day and 1.000 USD per month

2. Customers with basic accounts

Maximum orders per day: 15 (fifteen)

Maximum purchasing limits: Up to 2.000 USD per card, up to 5.000 USD per day, up to 10.000 USD per month (different exceptional thresholds may apply to certain Products)

Maximum phone top-ups per day: 15 (fifteen)

Maximum phone top-up limits: Up to 200 USD per pin/refill, up to 500 USD per day, up to 2.000 USD per month

3. Customers with verified accounts

Maximum orders per day: 25 (twenty-five)

Maximum purchasing limits: Up to 2.000 USD per card, up to 10.000 USD per day, up to 50.000 USD per month (different exceptional thresholds may apply to certain Products)

Maximum phone top-up limits: Up to 500 USD per pin/refill, up to 1.000 USD per day, up to 5.000 USD per month

4. Verified corporate accounts

Limits per value of purchase, number of purchases and daily amounts for verified corporate accounts can be established on a case-by-case basis.

8. Expiration dates.

Expiration dates are dates after which Products may not be redeemable anymore.

The following expiration dates apply:

To xerotel Balance Cards, one year after the date of purchase;
To xerotel Balances, one year after the Customer’s last account login;
To xerotel Rewards, one year after the Customer’s last account login;
To sealed Products, one year after the date of purchase if the Product remains sealed;
To unsealed Products, terms and conditions of the issuer of the Product apply.

xerotel Gift Cards, xerotel Balances and sealed Products already issued or sold before January 1, 2022 will expire on January 1, 2023.

If a Customer has an expired xerotel Gift Card, xerotel Balance or sealed Product, they may request us at any time to reissue a new valid equivalent of the same fiat value (if the expired Product was denominated in EUR and USD) or of the equivalent value in USD at the time of expiration (if the Product was denominated in BTC). xerotel will always honour these requests to reissue replacements of expired Products, to the extent technically and commercially feasible.

Products that were unsealed (either by default or by the Customer) are not covered by the guarantee above and redeeming them (or obtaining a refund or replacement) past the expiration date is subject to the terms and conditions of the issuer. Please make sure you read the terms and conditions of the Product you are purchasing before buying or unsealing it, and contact the issuer’s customer support if you have any issues.

9. Refunds.

As explained above in “Availability of Third-Party Services”, the purchase of Products through xerotel depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

The Customer did not receive the Product;
The Product was received, but cannot be redeemed on account of it having been previously redeemed; or
The Product was received, but cannot be redeemed on account of it not being valid.

In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.

Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after acquiring an unsealed Product or after unsealing a sealed Product. Once a Product is unsealed, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery.

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its xerotel Balance or with a return transaction in the same cryptocurrency.

In case of overpayment, a Customer may also request a refund in the amount paid in excess, deducted from any transaction fees.

In case of underpayment, a Customer may (i) pay the outstanding amount and receive the Product, (ii) ask for a refund in the same cryptocurrency to the same wallet, deducted from any transactions fees or (iii) ask for a refund in their xerotel Balance.

Refunds must be requested within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of xerotel. Refunds requested after 30 days will be made in the form of a xerotel Balance Card in the amount of the refund.

Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.

We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.

We also reserve the right to ask you for further information before issuing refunds.

For the purposes of requesting a refund or any further information, the Customer shall contact support@xerotel.com or use the chat available at xerotel.

10. xerotel Rewards

The xerotel Rewards program is a rewards program aimed at rewarding Customers for their loyalty to xerotel.

Whenever a Customer makes a Qualified Purchase, the Customer will be awarded the equivalent to a percentage of the amount of the Qualified Purchase in Satoshis (the “Reward”), that will be deposited in the Customer’s xerotel Rewards account.

A “Qualified Purchase” is a purchase made by a Customer with an account, by any means of payment accepted by xerotel (except payment with the balance of the Customer’s xerotel Rewards account), of a Product that is not an Excluded Product.

“Excluded Products” means any Thor products, xerotel Balance Cards, and any other Products that xerotel, from time to time, chooses to exclude.

The amount of the Rewards may vary from product to product and xerotel retains the right to establish and subsequently increase, decrease or eliminate the reward given for any Product, as well as to suspend or terminate the program at any time, for a particular Customer or for all Customers.

The Reward amounts earned by a Customer cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Products at xerotel.

11. Other rewards or prizes

From time to time, xerotel may give rewards or prizes in the context of organized campaigns or contests, in the website, in other websites or on social media.

Unless expressly communicated otherwise, each Customer may only apply once, with one account, to these rewards or prizes.

xerotel reserves the right to cancel, suspend or claw back any reward or prize awarded if it has reason to suspect that a Customer infringed any rules or attempted to abuse the campaign or contest. xerotel also reserves the right to cancel campaigns and contests at any point without awarding the prize or reward, if it has reason to believe there was abuse.

12. Disclaimers related to the Product.

We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.

We are not sponsored by any Issuer, nor are we related, acting on behalf or under the express authorisation of any Issuer. We are liable for any malfunction or any infringement of applicable rules caused by the Issuer.

The Customer, by acquiring the Product, is also entering into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defences and rights arising from the relationship between Customer and Issuer shall not apply.

The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept any liability for any claims in relation thereto. Those terms and conditions govern the Product acquired.

Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.

We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.

13. Responsibility of the Customer.

The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.

For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through xerotel), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.

Likewise, in other cases, the Customer is solely responsible for the accuracy, validity and correctness of the information inserted on the platform (including, but not limited to, the email address to which the Product must be delivered and the amount purchased).

The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. Each customer must have unique login credentials that may not be shared by multiple customers.

We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you suspect there has been unauthorized access to your account, contact support@xerotel.com immediately.

14. Unlawful use.

xerotel and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on xerotel.

Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.

Any such Customer hereby acknowledges and consents to such disclosures.

xerotel is also entitled to freeze any existing balances and/or accounts for as long as needed for the purpose of investigating suspicious behavior. We may be required to not disclose any such ongoing investigations to Customers, in which case we will keep them confidential. Any funds held as credit in xerotel and found to be proceedings of crime may be seized and delivered to legal authorities.

Customers are intended end-users of the Products. If you want to purchase Products for resale, please reach out to us at support@xerotel.com and we will guide you through the process. If we suspect you are buying Products for resale, we may freeze your account until you verify as a Corporate Customer.

Furthermore, Customers agree to not abuse the xerotel platform by:

engaging in actions which impose an unreasonable or disproportionately large load on our infrastructure;
employing uses of robots, spider or other automated means to access, or when accessing, xerotel;
interfering with, intercepting, modifying or expropriating any system, data, or information from xerotel serves;
transmitting or uploading any material that contains viruses, trojan horses, worms, or any other harmful or deleterious programs;
attempting to gain unauthorized access to the xerotel Services, other xerotel accounts, computer systems, or networks connected to the xerotel servers through password mining or any other means.
15. Re-sale.

Unless expressly agreed in a contract between xerotel and the Customer, Products purchased through xerotel may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.

16. Limitation of Liability.

Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, xerotel or the Products purchased.

Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to xerotel or the information obtained therein.

Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on xerotel.

Security. We work hard to keep xerotel secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.

Third-party content. This website may include links to third-party websites, plug-ins and applications. For example: if we link you to a tweet on Twitter, or to a post on Medium, or to the Terms & Conditions page of one of the Issuers of the Products, from the moment you click on that link, we are no longer responsible for the content you are seeing or have access to. We do not control these third-party websites and do not accept any responsibility whatsoever for third-party sites available through xerotel, via hyperlink or otherwise, nor their respective contents, hyperlinks or security flaws. We encourage any Customer to review the terms of use applicable to those sites. Any access to, or use of, a third-party site is solely at the Customer’s own risk.

17. Personal Data Protection and Privacy.

We take the privacy and protection of the personal data of our Customers very seriously.

Customers shall visit and review our Privacy Policy to know more about how we process and protect their data and shall not proceed with using xerotel if it does not agree and consent with it.

18. Amendments to the Terms.

We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Customers shall refer to the present hyperlink before each navigation of xerotel.

19. Intellectual Property.

We reserve all rights with respect to the design and content of xerotel. In particular, Customer must not misappropriate the design or content of xerotel and must not alter or deface such design or content in any way. Nothing on xerotel grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.

All text, photos, graphics, logos, content and other materials on xerotel (including, but not limited to, the words “Airfill” and “xerotel”, the “xerotel” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on xerotel are our property.

xerotel grants no license to use any such text, photos, graphics, logos, content and other materials.

We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.

Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in xerotel with the sole purpose of identifying the origin or intended use of the Product on sale.

20. Customer service.

We welcome our Customer’s questions and suggestions.

On xerotel, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.

We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.

In case the Customer, for any reason. needs to get in contact with us, please use the following address – support@xerotel.com.

21. Miscellaneous.

If it is illegal or prohibited in the Customer’s country of origin to access or use xerotel, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.

Those who choose to access xerotel access it on their own initiative and are responsible for compliance with all local laws and regulations.

You should be at least 16 years old (or higher, if a higher age is required in your juridisction in order for you to be able to legally conclude a contract) to use xerotel services, or otherwise duly authorised and supervised by your parents.

These Terms, the transactions between Customers and us made through xerotel, and any disputes relating to these Terms or the Customer’s use of xerotel, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.

These Terms, together with the Privacy Policy and Cookie Policy, set forth the entire agreement between the Customer and us with respect to the subject matter hereof and supersedes all prior agreements relating to such subject matter. They remain in force for as long as you remain a Customer.

All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.

The English version of these Terms and any other rules available in xerotel shall prevail over any translations available in xerotel.

In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.

22. Cookie Policy.

This policy relates to the website www.xerotel.com, owned by AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and registration no. 559001-6035 (“xerotel”), and explains how it deploys cookies and what options do you have to control them (the “Cookie Policy”).

1. What are “cookies”?

Cookies are very small pieces of data, stored in text files on your computer or other device when websites are loaded in a browser. They are used mainly to “remember” you and your preferences. In many sites, they ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies can be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Websites may also contain other similar technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted. For the purposes of this policy, we will use “cookies” as also including “web beacons” or “pixels”.

2. What cookies does this website use?

The website uses third-party performance cookies. Through these cookies, we do not collect nor process any of your data: we just enable the collection and processing of such data by third-parties. Performance cookies collect information on how users interact with our website, including number of visitors, time spent, as well as other analytical data. We use these details to improve how our website function and to understand how users interact with it, and also to improve our advertising strategies. We may use the following cookies:

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Also, following the consent you provide for the use of the abovementioned cookies, we deploy a single cookie for the single purpose of remembering such consent.

3. How can you control the use of cookies in this website?

A “cookie notice” appeared when you accessed our website, requesting your consent for the use of cookies. Your consent should be free, explicit, unambiguous and properly informed by this Cookie Policy. When you consent in this manner, we place advertising cookies on your browser. If you do not provide consent, we will not deploy any cookies in your browser. If you do provide consent, you can opt-out at any time by clicking here. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out.

4. Contact Us

If you have any questions about our use of cookies or other related questions, please refer to our Privacy Policy. For any further questions, please contact us at support@xerotel.com.

Welcome to xerotel!

These are the Terms and Conditions (“Terms”) applicable to all services and products offered on xerotel. Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual basis for any transactions occurring on xerotel. “xerotel” is an e-commerce platform accessible via the website (www.xerotel.com) or via the app xerotel.

By continuing to use xerotel, you (“Customer”) are acknowledging that you have read and agree to the Terms, as well as to the Privacy Policy, when purchasing services and products from xerotel.

If you do not agree with these Terms and the Privacy Policy, you are not allowed to continue using xerotel and we ask you to please refrain from doing so.

1. The xerotel Group.

These Terms are agreed between you and the following counterparty, depending on what you are using xerotel for:

if you are purchasing Gift Card and Mobile Phone Top-Up Products, in any jurisdiction, your direct counterparty is AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and with registration number 559001-6035 (“Airfill”).
if you are accessing Bill Payment Services from El Salvador, your direct counterparty is xerotel, Sociedad Anónima de Capital Variable and with registration number 2021103271 (“xerotel ES”). This service is provided to you together with other entities, as described below.
if you are accessing Bill Payment Services from any other jurisdiction, your direct counterparty is Airfill US LLC, a Delaware company with file number 5817333 (“Airfill US”).

All of these companies, together with any other parent companies, subsidiaries or affiliates, are referred to herein as the “xerotel Group”.

You can contact the xerotel Group directly by email to support@xerotel.com.

2. The Gift Card and Top-Up Products.

xerotel is an electronic commerce platform specialized in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer at the issuer’s store, in exchange for services and products offered by such issuer.

xerotel offers different Products depending on the Customer’s country. xerotel allows the Customer to select their country and displays all the offers available in that country. xerotel does not guarantee that a Product purchased from one country page will work when used in a different country and therefore strongly advises Customers to read the terms and conditions of each particular Product. Although we strive to present updated terms and conditions for all products, we do not make any representation in that regard. You should confirm the applicable terms and conditions of the Product you are purchasing from us directly on the website of the issuer of each product.

Some Products sold are geographically limited to certain countries. In these cases, if you are attempting to purchase from a country that is not allowed by a Product’s terms and conditions, such purchase will not be possible.

Upon selection and payment, the Customer will receive access to the Product either on screen or by email to their email account.

Products can be delivered as sealed or unsealed. Products are delivered as sealed by default. The Customer may change this setting on their account. A sealed Product is essentially a right to claim a Product at a later stage. This allows Customers to safely preserve the Product until the moment of redemption. To the extent receiving a sealed Product does not render the Product unusable, a sealed Product may also be exchanged or refunded – see below “Refunds”. An unsealed Product is an alphanumeric code representing the Product. Orders are processed immediately and the Products are delivered (sealed or unsealed) either immediately or within a few minutes of receiving a successful payment, depending on the Product purchased. There can be delays that are outside of our control, such as, but not limited to: (i) force majeure; (ii) unexpected outages; (iii) failure to send a correct payment.

xerotel will endeavour to keep expected timescales transparent, but shall not be held responsible for delays and losses caused by the Customer or third parties.

In case your Product does not arrive within 30 minutes of successful payment, please contact support@xerotel.com.

3. The Bill Payment Services.

At xerotel, Customers residing in certain countries may have access to Bill Payment Services, provided in connection with different partners per jurisdiction, as specified below. The Bill Payment Services terms and conditions below are applicable in addition to these Terms.

Access to certain Bill Payment Services in certain jurisdictions may be reserved to Customers with verified accounts (Level 3 and 4).

Please note that, unless otherwise mentioned in the specific bill payment service you are accessing, payment of bills is not immediate and may take some time to confirm.

The Bill Payment Services are provided to Customers by partners authorized to conduct those activities in the respective jurisdiction, as described below.

United States

The US Bill Payment Services are provided by CBW Bank, a state-chartered bank regulated by the state of Kansas and FDIC, which is a member of bill payment networks and able to engage in the transmission of funds via ACH and wire transfers. Funds sent by Customers are held by CBW Bank in an FBO account.

The US Bill Payment Services are only available to US residents with verified accounts. Any data related to your purchase of US Bill Payment Services may be communicated to CBW Bank for compliance purposes.

Airfill US uses Arcus Financial Intelligence, Inc. (“Arcus FI”), a software provider, to link the Bill Payment Services to external providers using credentials that you, the Customer, provide. Use of the Bill Payment Services constitutes your consent to authorize Airfill US and Arcus FI to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant Airfill US and Arcus FI a limited power of attorney, and you hereby appoint Airfill US and Arcus FI as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Arcus FI may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.

YOU AGREE THAT AIRFILL US OR ARCUS FI WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER AIRFILL US, NOR ARCUS FI, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.

You furthermore agree to indemnify and hold Airfill US, Arcus FI, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.

Bill payments may take up to three days to be cleared after your order. In the meantime, your funds are held by CBW Bank. Airfill US has no control over the delivery of your payment. In case your payment is not successfully concluded, you will be refunded in the same manner as you paid.

El Salvador

xerotel ES uses Puntoxpress, Sociedad Anonima de Capital Variable (“Puntoxpress”), an entity authorised in El Salvador to act as an “Administrador de Corresponsales Financieros”, to provide the Bill Payment Services in that jurisdiction.

Use of the Bill Payment Services constitutes your consent to authorize xerotel ES and Puntoxpress to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant xerotel ES and Puntoxpress a limited power of attorney, and you hereby appoint xerotel ES and Puntoxpress as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Puntoxpress may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.

YOU AGREE THAT xerotel ES OR PUNTOXPRESS WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER xerotel ES, NOR PUNTOXPRESS, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.

You furthermore agree to indemnify and hold xerotel ES, Puntoxpress, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.

4. The payment

The Products can be purchased by the Customer either (i) directly with a cryptocurrency, (ii) via a third-party payment provider, in either fiat or cryptocurrency or (iii) via a xerotel gift card (“Balance Card”) or balance (“Balance”).

Payment with crypto

Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by xerotel or by using a third-party crypto payment service that is available at the check-out. These payments may be subject to fees and confirmation time, as stated in xerotel or in the terms and conditions of such third-party providers.

Payment with fiat

Customers may also choose to pay using their Mastercard or Visa payment card. Such payments are processed by a third-party provider, identified on the payment page, whose terms and conditions apply. xerotel does not have access to your payment details, which are inserted by you directly into the secure payment gateway of the third-party provider.

xerotel Balance Cards and xerotel Balances

Customers may also choose to prepay at xerotel, speeding up the check-out process.

xerotel may offer from time to time, and in accordance to applicable legislations, two prepayment options: the xerotel Balance Card and the xerotel Balance. These options allow a Customer to pay in advance for Products and save fees and waiting time upon check-out.

The xerotel Balance Card is a non-reloadable and non-refundable store gift card that you can keep or gift to someone. The xerotel Balance is a reloadable store balance.

The xerotel Balance Card and the xerotel Balance can be redeemed exclusively to acquire goods or services sold on xerotel, and they will not enable you to shop anywhere else.

You may not resell the xerotel Balance Card or transfer your xerotel Balance to anyone.

You cannot purchase xerotel Balance Cards with your xerotel Balance.

Any value contained in a xerotel Balance Cards or in a xerotel Balance will not in any case be paid out in cash or fiat. Refunds are only available exceptionally, and are processed (excluding transaction fees) at the discretion of xerotel, using the means of payment originally used by the Customer.

The sale of xerotel Balance Cards and xerotel Balance credit is subject to the limitations provided in these Terms xerotel reserves the right to, at any time, (i) stop selling xerotel Balance Cards; (ii) discontinuing xerotel Balances, by issuing refunds to Customers or imposing a timeline for any outstanding credit to be spent; (iii) limi the geographical scope of these products; (iv) limi the type of Products that can be purchased; (v) require a Customer to undertake KYC in order to continue to use any of the xerotel Balances and (vi) freeze access to the account or to the xerotel Balance while investigating suspicious activity.

You are solely responsible for the safekeeping and security of your xerotel Balance Card following delivery. If you destroy or lose your xerotel Balance Card, or your xerotel Balance Card is stolen or used by someone else (with or without your permission), the xerotel Group shall not be liable for any loss or damage you suffer as a result.

Any questions related to the xerotel Balance Card or the xerotel Balances shall be sent to support@xerotel.com.

5. Customer levels.

Customers can shop at xerotel as Customers of four different levels:

Customers without accounts, by providing on checkout a working email or phone number for delivery of the Products purchased;
Customers with basic accounts, by registering and verifying an email address with xerotel;
Customers with verified accounts, by going through our customer due diligence program (powered by SumSub, please check their Terms of Use) and providing a copy of Government-issued photo ID, proof of address and a live selfie;
Verified corporate customers, by going through our corporate due diligence program (powered by SumSub, please check their Terms of Use) and providing incorporation documents, proof of address, information on business, representatives and ultimate beneficial owners.

Only Customers with accounts (levels 2 to 4) are eligible for our Rewards program. Customers without accounts may be able to recover all or part of the rewards for older purchases when they sign up for an account. Only Customers with verified accounts (levels 3 and 4) are eligible for certain Products.

Account levels impact purchasing thresholds and access to certain Products.

Level 3 verification can be done in your account settings. Level 4 verification can be started by emailing us at legal@xerotel.com.

6. Availability of Third-Party Services.

The proper functioning of xerotel depends on its interaction with several third-party providers.

Transactions may, from time to time, fail due to technical or other reasons. Customers therefore acknowledge that we may not be liable for a technical issue that may affect their transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the “Refunds” section below to know more.

7. Limitations of use.

We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the level of account of the Customer. All limits are presented in USD but apply to the equivalent amount in other currencies. Different limits can be implemented on a product by product, or customer by customer, basis, at the request of Product Issuers or discretionarily by us.

Any Customer using more than one xerotel account, or any other expedient, in order to circumvent the limits below, is in breach of these Terms and can have its account, or accounts, suspended until customer due diligence is successfully completed.

To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.

1. Customers without accounts

Maximum orders per day: 15 (fifteen)

Maximum purchasing limits: 500 USD per day and 1.000 USD per month

2. Customers with basic accounts

Maximum orders per day: 15 (fifteen)

Maximum purchasing limits: Up to 2.000 USD per card, up to 5.000 USD per day, up to 10.000 USD per month (different exceptional thresholds may apply to certain Products)

Maximum phone top-ups per day: 15 (fifteen)

Maximum phone top-up limits: Up to 200 USD per pin/refill, up to 500 USD per day, up to 2.000 USD per month

3. Customers with verified accounts

Maximum orders per day: 25 (twenty-five)

Maximum purchasing limits: Up to 2.000 USD per card, up to 10.000 USD per day, up to 50.000 USD per month (different exceptional thresholds may apply to certain Products)

Maximum phone top-up limits: Up to 500 USD per pin/refill, up to 1.000 USD per day, up to 5.000 USD per month

4. Verified corporate accounts

Limits per value of purchase, number of purchases and daily amounts for verified corporate accounts can be established on a case-by-case basis.

8. Expiration dates.

Expiration dates are dates after which Products may not be redeemable anymore.

The following expiration dates apply:

To xerotel Balance Cards, one year after the date of purchase;
To xerotel Balances, one year after the Customer’s last account login;
To xerotel Rewards, one year after the Customer’s last account login;
To sealed Products, one year after the date of purchase if the Product remains sealed;
To unsealed Products, terms and conditions of the issuer of the Product apply.

xerotel Gift Cards, xerotel Balances and sealed Products already issued or sold before January 1, 2022 will expire on January 1, 2023.

If a Customer has an expired xerotel Gift Card, xerotel Balance or sealed Product, they may request us at any time to reissue a new valid equivalent of the same fiat value (if the expired Product was denominated in EUR and USD) or of the equivalent value in USD at the time of expiration (if the Product was denominated in BTC). xerotel will always honour these requests to reissue replacements of expired Products, to the extent technically and commercially feasible.

Products that were unsealed (either by default or by the Customer) are not covered by the guarantee above and redeeming them (or obtaining a refund or replacement) past the expiration date is subject to the terms and conditions of the issuer. Please make sure you read the terms and conditions of the Product you are purchasing before buying or unsealing it, and contact the issuer’s customer support if you have any issues.

9. Refunds.

As explained above in “Availability of Third-Party Services”, the purchase of Products through xerotel depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

The Customer did not receive the Product;
The Product was received, but cannot be redeemed on account of it having been previously redeemed; or
The Product was received, but cannot be redeemed on account of it not being valid.

In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.

Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after acquiring an unsealed Product or after unsealing a sealed Product. Once a Product is unsealed, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery.

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its xerotel Balance or with a return transaction in the same cryptocurrency.

In case of overpayment, a Customer may also request a refund in the amount paid in excess, deducted from any transaction fees.

In case of underpayment, a Customer may (i) pay the outstanding amount and receive the Product, (ii) ask for a refund in the same cryptocurrency to the same wallet, deducted from any transactions fees or (iii) ask for a refund in their xerotel Balance.

Refunds must be requested within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of xerotel. Refunds requested after 30 days will be made in the form of a xerotel Balance Card in the amount of the refund.

Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.

We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.

We also reserve the right to ask you for further information before issuing refunds.

For the purposes of requesting a refund or any further information, the Customer shall contact support@xerotel.com or use the chat available at xerotel.

10. xerotel Rewards

The xerotel Rewards program is a rewards program aimed at rewarding Customers for their loyalty to xerotel.

Whenever a Customer makes a Qualified Purchase, the Customer will be awarded the equivalent to a percentage of the amount of the Qualified Purchase in Satoshis (the “Reward”), that will be deposited in the Customer’s xerotel Rewards account.

A “Qualified Purchase” is a purchase made by a Customer with an account, by any means of payment accepted by xerotel (except payment with the balance of the Customer’s xerotel Rewards account), of a Product that is not an Excluded Product.

“Excluded Products” means any Thor products, xerotel Balance Cards, and any other Products that xerotel, from time to time, chooses to exclude.

The amount of the Rewards may vary from product to product and xerotel retains the right to establish and subsequently increase, decrease or eliminate the reward given for any Product, as well as to suspend or terminate the program at any time, for a particular Customer or for all Customers.

The Reward amounts earned by a Customer cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Products at xerotel.

11. Other rewards or prizes

From time to time, xerotel may give rewards or prizes in the context of organized campaigns or contests, in the website, in other websites or on social media.

Unless expressly communicated otherwise, each Customer may only apply once, with one account, to these rewards or prizes.

xerotel reserves the right to cancel, suspend or claw back any reward or prize awarded if it has reason to suspect that a Customer infringed any rules or attempted to abuse the campaign or contest. xerotel also reserves the right to cancel campaigns and contests at any point without awarding the prize or reward, if it has reason to believe there was abuse.

12. Disclaimers related to the Product.

We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.

We are not sponsored by any Issuer, nor are we related, acting on behalf or under the express authorisation of any Issuer. We are liable for any malfunction or any infringement of applicable rules caused by the Issuer.

The Customer, by acquiring the Product, is also entering into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defences and rights arising from the relationship between Customer and Issuer shall not apply.

The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept any liability for any claims in relation thereto. Those terms and conditions govern the Product acquired.

Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.

We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.

13. Responsibility of the Customer.

The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.

For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through xerotel), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.

Likewise, in other cases, the Customer is solely responsible for the accuracy, validity and correctness of the information inserted on the platform (including, but not limited to, the email address to which the Product must be delivered and the amount purchased).

The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. Each customer must have unique login credentials that may not be shared by multiple customers.

We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you suspect there has been unauthorized access to your account, contact support@xerotel.com immediately.

14. Unlawful use.

xerotel and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on xerotel.

Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.

Any such Customer hereby acknowledges and consents to such disclosures.

xerotel is also entitled to freeze any existing balances and/or accounts for as long as needed for the purpose of investigating suspicious behavior. We may be required to not disclose any such ongoing investigations to Customers, in which case we will keep them confidential. Any funds held as credit in xerotel and found to be proceedings of crime may be seized and delivered to legal authorities.

Customers are intended end-users of the Products. If you want to purchase Products for resale, please reach out to us at support@xerotel.com and we will guide you through the process. If we suspect you are buying Products for resale, we may freeze your account until you verify as a Corporate Customer.

Furthermore, Customers agree to not abuse the xerotel platform by:

engaging in actions which impose an unreasonable or disproportionately large load on our infrastructure;
employing uses of robots, spider or other automated means to access, or when accessing, xerotel;
interfering with, intercepting, modifying or expropriating any system, data, or information from xerotel serves;
transmitting or uploading any material that contains viruses, trojan horses, worms, or any other harmful or deleterious programs;
attempting to gain unauthorized access to the xerotel Services, other xerotel accounts, computer systems, or networks connected to the xerotel servers through password mining or any other means.
15. Re-sale.

Unless expressly agreed in a contract between xerotel and the Customer, Products purchased through xerotel may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.

16. Limitation of Liability.

Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, xerotel or the Products purchased.

Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to xerotel or the information obtained therein.

Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on xerotel.

Security. We work hard to keep xerotel secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.

Third-party content. This website may include links to third-party websites, plug-ins and applications. For example: if we link you to a tweet on Twitter, or to a post on Medium, or to the Terms & Conditions page of one of the Issuers of the Products, from the moment you click on that link, we are no longer responsible for the content you are seeing or have access to. We do not control these third-party websites and do not accept any responsibility whatsoever for third-party sites available through xerotel, via hyperlink or otherwise, nor their respective contents, hyperlinks or security flaws. We encourage any Customer to review the terms of use applicable to those sites. Any access to, or use of, a third-party site is solely at the Customer’s own risk.

17. Personal Data Protection and Privacy.

We take the privacy and protection of the personal data of our Customers very seriously.

Customers shall visit and review our Privacy Policy to know more about how we process and protect their data and shall not proceed with using xerotel if it does not agree and consent with it.

18. Amendments to the Terms.

We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Customers shall refer to the present hyperlink before each navigation of xerotel.

19. Intellectual Property.

We reserve all rights with respect to the design and content of xerotel. In particular, Customer must not misappropriate the design or content of xerotel and must not alter or deface such design or content in any way. Nothing on xerotel grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.

All text, photos, graphics, logos, content and other materials on xerotel (including, but not limited to, the words “Airfill” and “xerotel”, the “xerotel” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on xerotel are our property.

xerotel grants no license to use any such text, photos, graphics, logos, content and other materials.

We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.

Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in xerotel with the sole purpose of identifying the origin or intended use of the Product on sale.

20. Customer service.

We welcome our Customer’s questions and suggestions.

On xerotel, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.

We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.

In case the Customer, for any reason. needs to get in contact with us, please use the following address – support@xerotel.com.

21. Miscellaneous.

If it is illegal or prohibited in the Customer’s country of origin to access or use xerotel, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.

Those who choose to access xerotel access it on their own initiative and are responsible for compliance with all local laws and regulations.

You should be at least 16 years old (or higher, if a higher age is required in your juridisction in order for you to be able to legally conclude a contract) to use xerotel services, or otherwise duly authorised and supervised by your parents.

These Terms, the transactions between Customers and us made through xerotel, and any disputes relating to these Terms or the Customer’s use of xerotel, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.

These Terms, together with the Privacy Policy and Cookie Policy, set forth the entire agreement between the Customer and us with respect to the subject matter hereof and supersedes all prior agreements relating to such subject matter. They remain in force for as long as you remain a Customer.

All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.

The English version of these Terms and any other rules available in xerotel shall prevail over any translations available in xerotel.

In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.

22. Cookie Policy.

This policy relates to the website www.xerotel.com, owned by AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and registration no. 559001-6035 (“xerotel”), and explains how it deploys cookies and what options do you have to control them (the “Cookie Policy”).

1. What are “cookies”?

Cookies are very small pieces of data, stored in text files on your computer or other device when websites are loaded in a browser. They are used mainly to “remember” you and your preferences. In many sites, they ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies can be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). Websites may also contain other similar technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted. For the purposes of this policy, we will use “cookies” as also including “web beacons” or “pixels”.

2. What cookies does this website use?

The website uses third-party performance cookies. Through these cookies, we do not collect nor process any of your data: we just enable the collection and processing of such data by third-parties. Performance cookies collect information on how users interact with our website, including number of visitors, time spent, as well as other analytical data. We use these details to improve how our website function and to understand how users interact with it, and also to improve our advertising strategies. We may use the following cookies:

AMP_TOKEN Google Universal Analytics

This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_ga

This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

__cfduid CloudFlare

Cookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.

__fdp Facebook

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

Also, following the consent you provide for the use of the abovementioned cookies, we deploy a single cookie for the single purpose of remembering such consent.

3. How can you control the use of cookies in this website?

A “cookie notice” appeared when you accessed our website, requesting your consent for the use of cookies. Your consent should be free, explicit, unambiguous and properly informed by this Cookie Policy. When you consent in this manner, we place advertising cookies on your browser. If you do not provide consent, we will not deploy any cookies in your browser. If you do provide consent, you can opt-out at any time by clicking here. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out.

4. Contact Us

If you have any questions about our use of cookies or other related questions, please refer to our Privacy Policy. For any further questions, please contact us at support@xerotel.com.